Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada Post. If you prefer delivery by any other services with required signature, an additional cost will be applied, so please contact us before your payment and choosing this method.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. OneClickGraphic Online Store shall in no event be liable for any losses or damages caused by delay or non-delivery of products. 

We ship within United States and Canada only. To find out the shipping charges that apply to you, simply add the items to your shopping cart and proceed accordingly to the checkout where the full cost will be calculated and displayed before you make any payment. It is your obligation to enter the correct delivery address details at the time of ordering. We are unable to deliver to a P.O. Box.

You must pay any return freight costs on change of mind purchases. Faulty items will be replaced with the same item originally purchased where still available. For faulty items that cannot be replaced, a full refund will be offered; we will pay all freight charges on faulty items.

Free Shipping Promotion

From time to time, we may offer free shipping promotions.  During the stated period of the promotion, the express terms of any specific promotion override these Terms other than the Special offers and Error sections.

Sample Product

When customers like to order our products, we will send samples for initial evaluation. If customer choose to order requested product in exact initial quantity, those samples will be free of charge. If customer doesn't like to proceed with the order, an invoice for the shipped sample products will be issued considering 20% discounts, and the payment is required in seven days.

Return Policy 

OneClickGraphic Online Store allows 2 days for the return of unused products, based on the date the item was received by the customer. We offer refunds or replacements of unused merchandise, less 10% restocking fee and associated shipping charges. Returns and damages caused by misuse are not covered within this policy and are purely at the discretion of OneClickGraphic Online Store. Items received with broken glass are not considered defective products. OneClickGraphic Online Store must be notified of any breakage within two business days.

To return an item:

  1.     Please contact OneClickGraphic Online Store via email or call the company to receive a Return Authorization number. (Returns with an invalid, expired or missing RA number will be subject to a 50% restocking fee.)
  2.     You can use your original box you received, or any plain, unmarked cardboard box to ship your return. If there are any existing shipping labels, stickers, or other materials on the shipping box from previous shipments, please remove them.
  3.     Attach your new return label to the shipping box. OneClickGraphic Online Store is not responsible for any items that were lost or damaged in transit.
  4.     We’ll take care of the rest! Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
  5.     Questions? Vist our Customer Service page and contact us via email or phone.

 

The following items may NOT be returned:

-       Any item without a return authorization number.

-       Used or damaged items

-       Discontinued products

-       Products that are not in their original packaging and containing all accessories

-       Items over 2 days of the shipment receipt date